harmen replied
Theo,
It's sad to read your review since we had a good experience with both of you, although there was always a problem of communication with your friend Merle, but, you stayed longer then 1 month as expected, so, it was not a bad experience for you both and for us...
On the other hand, Luisa never speaks behind the back of the volunteers, in fact, her main problem is to be very direct to the volunteers before their arrival and during their staying guiding them to achieve the best result of their work with the less effort.
Using the comments of who stayed with us less then one week not willing to participate in our daily life, can not be compared with you two.
Yes, we do receive volunteers for more then 10 years and, when we provide space for more then 10 persons at the same time, with a constant rotation, is normal that we need clear guidelines to guaranty a clean and organize living for everyone, which was never an issue for you two.. but we understand that you need to protect your friend Merle, as usual.