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Reception & Guest Support Volunteer

5.0
(27 reviews)27

The experience

We are looking for a friendly and responsible volunteer to help at reception and assist our guests during their stay. Tasks include welcoming guests, check-in/check-out support, providing local information, guiding guests around the area, and helping create a warm and social atmosphere. Good communication skills, positive attitude, and basic English are required. Previous hospitality experience is a plus but not mandatory.

What you offer

25 hours of help per week

Tour Guide: Organize and lead tours around the city.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Bikes at your disposal: You can use our bikes any time you want.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Beginner Italian or Beginner English

Between 18 and 40 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Our volunteer program is designed to offer a cultural exchange experience in a friendly and welcoming environment. Volunteers help at reception and support guests while also having time to explore the area and enjoy local culture. We aim to create a positive, respectful, and social atmosphere where volunteers feel like part of the team.

Activities & Shift

Volunteers help with reception duties such as welcoming guests, assisting with check-in and check-out, answering questions, giving local tips, and guiding guests when needed. Shifts are organized in advance, usually 4–5 hours per day, leaving free time to relax, explore, or socialize.

Rules

Volunteers are expected to be respectful, punctual, and responsible. A friendly attitude towards guests and staff is essential. Volunteers should follow house rules, keep shared areas clean, and communicate openly with the team. Alcohol or disruptive behavior during working hours is not allowed.