Join us as a night porter and help with cleaning, breakfast prep, and guest assistance!

Brasil

5

Localização excelente, hostel amplo, confortável, quarto confortável, café da manhã excelente e temos 25€ por dia para comprar comida para todos. MAS! Trabalhava 8 horas, na recepção, à noite, em dias consecutivos e sem nenhuma informação digna para realizar o trabalho. infelizmente ouvi grosseria de um dos gerentes. Terrível. Me senti num emprego formal, com gente desanimada e cansada. Presenciei falta de comunicação, acolhimento e comprometimento. Eu não recomendo esse voluntariado neste momento. Primeiro, precisam saber receber o voluntário e instruí-lo com dignidade e não sobrecarregá-lo.

hace 9 meses

Hostel respondido

Hello Iury! Sorry to read that review from you. We know it was not good, even your communication with the rest of your colleagues was not the best and you know it.
Maybe your idea of coming to Rome were different and did not coordinate with the responsibility of being in front of a breakfast or a reception.
Your cordiality with the guests was not the best, and your lack of respect with the staff coordinating the activities was not correct. If for you it was a minor thing, not even greeting on arrival with a simple good morning, for us it is not a minor thing!
Regarding working hours, we never exceed the maximum weekly working hours, as they do not exceed 28 hours. They were only exceeded by your colleagues last week, as you left your commitment to us from one day to the next, leaving your shifts to chance and putting your colleagues to cover your shifts.

Best regards!

Brasil

5

First of all, just to describe how good the hostel is to live, work and socialize, I preferred being there with the staff and having my daily routine, rather than with my family, and I love them very much. When I left the boarding school I was studying at, I thought I would never again feel that sense of living with interesting people who were genuinely nice to me. Remember these names: Fabrizio, Justino, Kat and Lorenzo, they'll be the best bosses and coworkers you'll ever have. the hostel, that's for sure not the only time I've been there.

hace 10 meses

Hostel respondido

Thank you lucas! It was amazing! See you next time.

Brasil

5

Foi uma experiencia incrível e eu tenho o hostel como família, espero voltar em breve.

hace 11 meses

Brasil

5

Foi uma experiência diferente, porém muito boa! Poder estar em um dos melhores bairros de Roma, só a 30min de uma das maravilhas do mundo e de vários monumentos incríveis, foi de tirar o fôlego! O turno da noite é um pouco cansativo, mas nada que tenha sido diferente do que foi passado em relação a vaga. As horas não são distribuídas igualmente todos os dias, porém não vi problema nisso, não excedem as 32h combinas, então foi tranquilo. Fiz ótimas amizades que vou levar para vida! Pude conhecer outras cidades em meus dias livres também, o que foi ótimo. Super recomendo🫶🏻

hace 12 meses

Brasil

4

My experience was very good!! I really felt happy to have lived this experience, the hostel is well located in the heart of Rome. The entire hostel's own team and volunteers are wonderful people! As for the work itself, it's very quiet, without many difficulties!!

hace 9 meses

Hostel respondido

Thank you for sharing your experience with us! It was great! Whenever you want, this is your home.

Italia

4

My experience in the hostel was good :) despite some hygiene problems i still had a fun time with the other volunteers and the staff. It is a great place to explore rome and to learn italian!

hace 12 meses

Hostel respondido

Hola Melanie! Gracias por tu comentario! fue una excelente experiencia mutua!
Respecto a la limpieza, sabemos que cada voluntario es diferente, y la convivencia es cada tanto un poco mas dificl., pero implementaremos reglas para algun que otro voluntario un poco mas rebeldes :-)

Saludos.

México

4

The hostel is well-located and everyone was welcoming. If you don't mind working over time, night shifts 11pm-7am and occasional 13 hours shift 11pm to 12pm of the next day this could be a good place for you. Be aware of bugs! I found the multiple night shifts in a row, followed by morning shifts, to be excessive and not what we agreed. I really hope the communication improves and transparency on shifts. Despite this, I enjoyed my time, thanks to the friendly volunteers and staff. A great way to explore Rome, and I'm grateful for the experience!

hace 12 meses

Bahrein

5

Overall it was a great experience, it's a really chill place with lots of flexibility, great location which allows you to move around easily, and there's lots of cool people to meet! It would be ideal if you also speak Italian or Spanish as not everyone speaks English, but for the most part English is just fine.

hace más de 2 años

Alemania

5

I stayed for 2 months at this hostel and it was amazing! I had one of the best times of my life there. The staff and other volunteers are very nice, kind and funny. They have immediately welcomed me warmly and taken in. They got like a my second family. We had a lot of fun together, both at work and in our free time. The work and tasks were pretty easy and clear and maked often also fun. The atmosphere was really nice and I met a lot of people from all over the world. I did a great experience as volunteer and recommend this to anyone else. Muchas gracias por todo, a mi familia❤️

hace casi 3 años

Italia

3

I enjoyed my stay at Hostel TrustEver, most of the staff was very kind and fun to work with. The installations weren't the best, me and other volunteers had to sleep at a storage room for a few days on mattress on the floor, and it was very dusty. I ended up being sick with covid and they allowed me to stay at the hostel for my quarantine, even though I told them I'd be okay with going to a hotel. However, when I got better they asked me to work 32h in 4 days in a row, which wasn't okay based on the amount of hours we can work weekly.

hace 3 años

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