Ryan respondido

Hi Veronica! Thank you for sharing your insights about your recent volunteer experience. Your feedback is invaluable, and we are committed to addressing the points you raised.

We regret that the person in charge of volunteers was on leave during your stay. Rest assured, all managers collectively assume responsibility for volunteers, and we are actively working to ensure consistent support in the future.

We sincerely apologise for the condition of your room upon arrival. While volunteers typically maintain cleanliness, it appears the previous volunteers fell short. Internal measures are being taken to prevent a recurrence and ensure a welcoming environment for all.

Regarding your feeling of isolation during shifts, we recognise the importance of clear communication and role delineation. We want to make it clear you are never working without the support of other staff members, or a manager in house - even though some tasks are solo due to the nature of the work.

Your dedication to our cause is commendable, and we are committed to learning from this experience to enhance our volunteer program. Should you have additional concerns or suggestions, please feel free to reach out directly.

Thank you again, and safe travels in the future! :)