Aline
Brazil
Answered in less than 8 hours
The WP team managed to put me at ease and the most incredible thing is that they didn't need to resolve my issues, but rather helped me resolve everything in the most friendly way possible. Thank you very much!
Sara
Italy
Answered in less than 1 hour
Marvin's service has been spectacular, very efficient, always attentive and ensures that I never lack for anything. Congratulations, the world needs people like you! A strong hug! I love you, Worldpackers =)
Sara
Italy
Answered in less than 1 hour
Rebecca is an amazing support agent. You can tell she likes her job and cares about Worldpackers. She’s a keeper, give her a raise or a promotion, best attention 👌🏽
Margherita
Chile
Answered in less than 1 hour
Rebecca was responsive, supportive, and professional. It was my first time having to contact Worldpackers support, and the level of service she provided me with exceeded my expectations. Thank you for all your help, Rebecca.
Luc
Colombia
Answered in less than 8 hours
Thank you so much for all the attention! All the people that talked to me were really kind. And you returned my messages so quickly. Now I'm calm and feeling safe. Thank you so much!
Nazarene
Spain
Answered in less than 8 hours
I was attended to when I needed it. In fact, you are available and willing to help solve and assist when we needed it. When I got in touch, I was nervous and insecure about not having a good experience on the exchange, and you helped me, you responded quickly, so thank you very much! Marvin, thank you!!!
Paula
Chile
Answered in less than 8 hours
They provided excellent customer service, were very friendly and prompt with their messages, and were extremely helpful in answering my several questions. Definitely top-notch customer service!
Daiane
Brazil
Answered in less than 24 hours
It was exceptional, I had all the support I needed to help me through difficult times and, on top of that, it was super fast! I have to congratulate Rebecca for her patience and her charisma! It made me feel safe! Thank you again for the excellent work you have done!
Rita
Guatemala
Answered within 8 hours
The support that Heloísa and the entire team gave me in a time of crisis was wonderful. They were always very quick, empathetic and only made me more certain that it was really worth using the platform. It's a really good difference.
Cath
Canada
Answered within 8 hours
I had an emergency during my trip and fortunately, the team was fast in giving a reply as I needed help immediately. Thank you so much.
Tina
U.S.
Answered in more than 24 hours
I really want to thank you for all the support you have given to me. Your answer was always fast and useful. The attention you provided me, was helpful and made me feel I was not alone in this situation. I appreciate all the help, and will no doubt recommend Worldpackers, as I know even when there is a bad scenario with a host, you are there to help the volunteers through it. Also, I trust the reviewing system will show how things can be with this host, so future volunteers can apply to the experience completely conscious about it, and therefore take their decision to continue or not.
