We need an extra help at reception in an amazing hostel in Sicily!

Irlanda

3

Overall I had a really good experience at the hostel. This was my first time working in a hostel and after a week I felt I understood how a hostel functions. But this came from a lot of 'learning on the job'. There is no training provided which can lead to disagreements with the hosts if communication isn't clear and respectful. I never had issues with this but other volunteers were often unhappy with the way they were spoken to, including being scolded in front of guests. Despite all this I had no big issues here, I learned a lot and had a great time speaking Italian with Graziella.

quase 3 anos atrás

Gianfranco respondeu

Hello Brian and thanks for your review.
Your help at the hostel was fundamental to go through the season.
Unfortunately, this was a very complicated season for us due to personal problems as well, and we thank you for being comprehensive. We thank you for your feedback and we will make sure your suggestions will be heard and put in place. It was very nice meeting you and we hope to see you soon!

Estados Unidos

3

The hostel the owner means well. But he put me up in an apt 20 minutes from the hostel with no hot water or wifi, and refused to let me stay at the hostel even tho no one told me that would be the case. He is very inflexible and doesn't train the volunteers yet gets mad at them when they don't do things he never said to do. It's very empty not too many guests and disorganised. That being said he means well and is a lovely man. It's not in Taormina very far from “life”. If you don't care it's a lovely place to go and go beaching for a while but that got boring for me so I left.

3 anos atrás

Dinamarca

4

I worked here in June which is a bit out of season and therefore the hostel was very quite (not as crowded as in the pictures). But the work was just as I expected, very perfect for first time volunteers because you learn a lot about the hostel-culture and the tasks in the reception are easy. 5 hours of work 6 days per week where you have the opportunity to talk to the guests and relax. It's a great place to go if you like to enjoy the summer, be in the nature, have time alone and relax. Sicily is full of beautiful nature and the hostel is relaxing and a very friendly place.

3 anos atrás

Brasil

4

I loved my experience at the hostel's House!! I actually extended my stay twice. His wife, Grazie, is this amazing, thoughtful woman who would by me ice cream and sweets! The work is chilled. I've worked in 4 other hostels and the structure of this hostel is definitely good! The breakfast is rich! The hostel is really well located, the bus stop to taormina and catania is seconds from the hostel. Giardini is this cute, small town with a gorgeous beach with a view to the vulcano etna! The hostel is less than 10min walk to the beach. I highly recommend! :)

quase 7 anos atrás

Espanha

3

Recomiendo el hostal encarecidamente para ir como huésped. Sin embargo, yo no me sentí comoda trabajando ahí. Los jefes no se preocupan absolutamente nada por ti(te alojan en el peor cuarto,no tienes ni espacio para poner tu ropa y son muy bordes y maleducados a la hora de decirte las cosas, se nota mucho que únicamente les importa el dinero y no tu bienestar). Tienen cámaras en todos los sitios del hostal excepto en las habitaciones por lo que no tienes ninguna privacidad, las cuales controlan en todo momento. Se notaba mucho la diferencia de trato si eras un voluntario chico o chica.

quase 7 anos atrás

Gianfranco respondeu

Hello Sonia,
I always make sure to provide volunteers everything they need in order to make the volunteering experience pleasant and useful for both parts and, actually, I think I did that with you as well.
You were hosted, with only another volunteer, in a four bed dorm which had a bathroom, a fan and also a wardrobe where you could put your clothes. If you thought that you did not have enough space where to put them you could've just told me about this problem and I would've tried my best to solve it. For the cameras, I honestly don't get your complaint. I've installed them to create a 24 hours security environment in the hostel, so that both the guests and the volunteers can feel safe. Moreover, I think that I have the right to use them in order to check that everything works at the hostel, since I can't stay there 24/7. I absolutely don't make any difference between female and male volunteers: when a volunteer sells an excursion, the agency I work with gives me the possibility of a free tour and I think it's fair to give this possibility to the volunteer who has sold the excursion. I gave the possibility to the other volunteer (a guy) because he had sold many excursions while you didn't sell any.
Anyways, I hope your next experience will be more pleasant.

Aplique agora