Guest Experience Volunteer ✨

4.5

(82 reviews)82

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The experience

Join us as the warm and welcoming face of our hostel! You’ll greet guests with a genuine smile, assist at reception, and share great local tips—like where to find the most delicious tacos or the best bars in town 🌮🍻.
We’re looking for someone friendly, reliable, and communicative who enjoys connecting with people from all over the world.

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What you offer

25 hours of help per week

Tour Guide: Organize and lead tours around the city.

Reception: Help with check-ins, check-outs and guest assistance.

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What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

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Requirements

Intermediate English or Beginner Spanish

Between 19 and 40 years old

Welcomes solo volunteers, couples, and partners of volunteers

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

We’re building a community here, and your role is to help create a family-like, friendly vibe for all our guests. Everyone contributes something unique!

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Activities & Shift

We aim to have a team of 5–6 friendly, sociable volunteers who can assist with reception and engage with our guests.

As a volunteer, you’ll be an essential part of our team, and we would love for you to host fun activities and events during the day or evening—from taking guests to Lucha Libre, to hosting market tours, or simply organizing social gatherings.

You'll have plenty of free time to explore Mexico City, immerse yourself in the culture, and make unforgettable memories with travelers from around the world 🌎❤️.


We’re building a community here, and your role is to help create a family-like, friendly vibe for all our guests. Everyone contributes something unique!

🗓️ 4–5 shifts per week rotating between reception and activities
⏳ 25 hours per week
🌴 2 days off

What’s expected?

-Enjoy the space — this is your home too!
-Be friendly, sociable, and joyful with guests 😊
-Be available to help with tips, city advice, a warm conversation, fresh towels… or even a hug if someone needs it! ❤️

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Rules

Non-Negotiable Policies:

-Treat all staff, volunteers, and guests with respect at all times.
-Zero tolerance for sexual harassment.
-Stealing is strictly prohibited.
-No sexual activities in volunteer or guest dormitories.
-Do not remove alcohol from the bar after closing.
-The use or distribution of illegal substances is prohibited.

House Rules:

-Please wash your own dishes and clean your kitchen area after use.
-Keep personal belongings tidy and organized.
-Eating in the rooms is discouraged to maintain cleanliness.
-Return any cups or bottles to their designated places.
-Follow the procedures at the bar and front desk to ensure smooth operations. Thank you for your cooperation!