Work Exchange at an LGBTQ+ Inclusive Hostel in Cape Town

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The experience

We’re looking for passionate, open-hearted volunteers to support daily operations and infuse the space with creativity and care:

– Welcome guests and help create a warm, inclusive vibe
– Assist with check-ins, basic housekeeping, and shared space upkeep
– Support community events, from dinners to queer movie nights
– Bring your talents! Whether it’s art, hospitality, events, social media, etc. — we celebrate your gifts!

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What you offer

25 hours of help per week

Party Promoter: Help organise and promote parties and social activities.

Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Reception: Help with check-ins, check-outs and guest assistance.

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What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

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Requirements

Fluent English

Between 18 and 35 years old

Welcomes solo volunteers, couples, and partners of volunteers

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

What You Get:
- Free breakfast every morning
- Free accommodation in our staff dorm
- Free laundry, high speed Wi-Fi, and access to all hostel spaces
- A positive, inclusive and social work environment
- An opportunity to meet amazing people from around the world

Who You Are:
- A people person who enjoys hospitality and community vibes
- Comfortable working independently and providing customer service
- Responsible, communicative, and detail-oriented
- LGBTQ+ inclusive and aligned with Soul Fam’s inclusive values
- Ideally available for at least 1 month (longer stays welcome!)

What We Look For:
- You keep the guests engaged and connect them with the local community
- You provide fun opportunities for guests to meet and interact with each other
- You ensure each guest feels seen and connected to the social culture within the hostel
- You make sure guests have a memorable and fun experience throughout their stay

Bonus Points If:
- You’ve worked or volunteered in a hostel before
- You love helping guests discover local gems
- You speak another language
- You are passionate about event planning

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Activities & Shift

What You'll Do:
- Work part-time, 25 hours per week (flexible shifts)
- Welcome and check in/out guests with warmth and professionalism
- Manage bookings and respond to emails/phone messages
- Share local tips, answer questions and help guests feel at home
- Keep common areas tidy and inviting
- Coordinate daily hostel events to keep guests engaged
- Represent Soul Fam core values of inclusion, community, and sustainability

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Rules

The Participant agrees to comply with all Soul Fam Hostel policies and procedures, including but not limited to:
● Respecting the privacy and diversity of guests and fellow hosts.
● Maintaining a clean, respectful and safe living environment.
● Refraining from inviting external guests without approval.
● Adhering to local laws and regulations.