Help us in the reception & enjoy the Mexican sun!

United States

5

The hostel is a wonderful and relaxing hostel, perfect for recharging and enjoying the beautiful lagoon! The work is straightforward, and the tasks are easy to complete. They're in the process of reorganizing things, so it can get a little chaotic at times, but as long as you're flexible and communicate well, it's not a big issue. The leadership is super approachable and always ready to problem-solve with you. I felt really welcomed and taken care of here, and there are always fun activities happening. Bacalar itself has such an open and welcoming vibe, and I highly recommend this place!

4 months ago

Argentina

4

Ended up extending 2 weeks :) If you value having chill work shifts and free time to wander around this is perfect for you! The atmosphere is great and the volunteers team really bonded. Also great location and a beautiful sunrise view to the lagoon Accommodation could be better: really small dorm, smells funky & just one shower for all, but could be worse haha Communication between managers should be improved in order to give clear instructions to volunteers (specially the new ones), and resources to motivate team work (e.g there is no formal commission system for selling tours and such)

5 months ago

Canada

2

First of all I want to say that bacalar is a beautiful place, the hostel was very well located!! 5-6 minutes from the centre and super close to the lagoona. The view from the hostel was beautiful:) This experience got frustrating for me tho. The hostel is not well organized at the moment, they were always overbooking problems +the system at the reception was chaotic. Often we didn't know what's going on because manager didn't communicate with us and we had to improvise all the time saying sorry to the guests. The owners Juliette and Sergio were so sweet tho and welcoming:)

6 months ago

Luxembourg

5

My time at the hostel and in bacalar were really beautiful, thanks for makibg me feel like home, the location is great, my wishes were respected and I could openly comminucate everything with the team and compromises were found, I really felt comfortable to adress any discomfort and they really wanted me to be happy and Bacalar is so beautiful and stunning and the tasks were doable during the shifts:) thanks everybody, Kim and all the team, for everything!🫶🏽

11 months ago

Juliette replied

Banafshe! Thank you for your kind message, we appreciated very much having you over <3 You are a reliable and open person and this will serve you amazingly in all your future endeavours. Enjoy your trips and adventures! Come back to visit any time :)

United Kingdom

4

There is a bond between the volunteers because this hostel is nice and small so it has a family vibe to it! The work hours are balanced, sociable and fair and the actual work itself is fine! It gives you a good amount of time to explore bacalar as the location of the hostel is great. There are family dinners and opportunities for group days/nights out. I would definitely recommend the hostel to anyone looking to volunteer in bacalar!

over 1 year ago

United States

2

First I have to say I received a warm reception from the volunteer coordinator and team when I arrived. With that said, I had to cut the experience short due to my disappointment with the volunteer sleeping quarters. The room's rear entrance lacked a door and window - essentially the place was unfinished. Devoid of any furniture, the only option for rest was a soiled mattress without a bed frame, far below the standard I had anticipated for my month long stay. With that, I made the decision to depart due to the unsuitable sleeping conditions/arrangements. I hope they can improve.

over 1 year ago

Juliette replied

hi amoy
thank you for your input. 15 new mattresses has since been purchased, including more bed frames. there are 3 windows in that dorm. i understand with you having a bad back how unconfortable the lower beds were. i wish you the best.
kim
manager

Uruguay

5

Mi experiencia en el hostel estuvo genial. El equipo es lo más, Erick siempre dispuesto a ayudar en todo, Delliate lo mismo:) Siempre se intenta que todos los voluntarios se sientan a gusto con los horarios y la comunicación no falta. La ubicación del hostel es perfecta y las instalaciones están bien. Recomiendo mucho esta experiencia.

7 months ago

Juliette replied

Muchas gracias Micaela, fue un placer tenerte como parte del equipo de voluntarios!

Mexico

5

Mi experiencia fue muy buena, Erick y Ofelia son bastante amables y con disposición a la mejora. El hostal es muy agradable y confortable, las tareas son sencillas y los horarios se respetan, sin duda volvería.

8 months ago

Mexico

5

Todo genial y muy lindo el lugar, la tareas son faciles y claudia te ayudara en lo que necesites.. lo recomiendo bastante.......!!

about 1 year ago

Argentina

5

Llegue al hostel en un momento de muchos cambios y gracias al compromiso y la buena predisposición de todes logramos organizarnos bien. En las primeras dos semanas los cambios fueron enormes: se pinto, de agregaron espacios, se acomodaron otros. Todavía hay cosas por mejorar y eso es muy valorable: siempre se encuentra algo nuevo en lo que mejorar. Una experiencia muy enriquecedora y divertida. el hostel es un lugar mágico, tranquilo y con muy linda energia. Super contenta con esta experiencia

over 1 year ago

Juliette replied

Fue un placer tenerlo con nosotros en la embajada. Sí, se están produciendo muchos cambios, todos para que los huéspedes se queden mejor con nosotros. gracias por toda tu ayuda.

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