Sandra replied
We want to thank you for your stay with us, however, we would like to address some points from your feedback to clarify misunderstandings and respond constructively.
First of all, as communicated beforehand, the pickup was organized and carried out by another volunteer. It's unfortunate that you perceived this as unfulfilled, as we kept our promise.
Regarding your claim that we lied to you multiple times, we cannot recall any specific situations. It would have been helpful if you had addressed these issues directly and clearly with us instead of making unfounded accusations in your feedback.
On the topic of working conditions: You were informed beforehand that we are on a farm in Costa Rica, surrounded by a forest typical of this region - not a "jungle". We never force anyone to work with a machete, everyone is free to decline tasks that feel unsuitable. However, using a machete is a common aspect of many agricultural activities in Costa Rica and it isn't dangerous. This information was clearly outlined in our guidelines we provide to you before your arrival and you agreed to it! It's is the responsibility of every volunteer to read and understand the working conditions before coming.
We also want to note that you left the farm without a personal goodbye, even though we had spoken shortly beforehand. This behavior comes across as disrespectful and impolite. A brief farewell is, in our view, a basic aspect of respectful interaction.
In conclusion, we must say that your stay with us unfortunately did not meet the expectations we have for a responsible and open-minded and honest volunteer. For future assignments, we recommend that you take more time to familiarize yourself with the conditions and requirements of the position to avoid similar conflicts.
We wish you all the best for the future.