Amitai replied
Hello ! Allana is a very good worker and i highly recommend her to every body that want to hire her as a volenteer. unfurtently she left earlier then should this because she heard from another volnteer that a client talked about her ( not sending her loundry on time or somthing like that, a humen error ,those things happen) like "billow her nose" saying the N word. the other volenteer told it to allana only the day after , and not to me the manger amitai. allana then had a very intensive reaction for 2 things : 1- for being called that word behaind her back. 2. for thinking that all the other volnteers have gossiped behind her back about it because she been notified the day after.
Allana called me and was totally in shock from that, i , in that call have been geard about this situation for the first time . tried to relax her and told her that i understand her and that i need to hear what heppned from the other volenteer, also tried to be simpatetic with her and told her that i understand her as a jewish person that traveled the world alone 8 years and still today far from home that im getting antisametic calls ans talks all the time and if you let those type of thoughts tuach tou they will win. from that point allana looked at me differntly, for her the whole hostel was runed by a racist i think because i didnt just say ok i understand you, but what can i do it touched a dark spot in my soul as well so i hed to share it, i know today it was the wrong time psychologicly. we tried to have a converstion the day after , allana insisted that i have to be more understanding to that matter and start to explain to me that im a bad person if i dont do the things she wanted me to do that im gasligting and dont see the people just talking and not listening , i have asked her a simple question, how from a person that says the n word that talk become about my manger abilites in that moment i undertood that we dont see eye to eye anymore and wished her for the best. I have talked to the client the fallowing day and told her that in MAUI HOSTEL we are excpting that type of talk and if she have those type of opinios in her stay her to keep it for herself. the client didnt understand what i was talking about , probably deny it in her head but has sayd that she will be relax and do not cause any more problems and apologise if she hurt anybody.
Me as a hostel owenr cannot control the people that enter to our hostel, i can reacet to what heppen and thats exctly what i explaind to allana, she agreed with me but unfurtently coldent let go from the situation.
I understood her. Therefore , as i said at start of my review , i recommend allana , i think she will be a very good help in everything yoall will ask from her. best of luck !!!