Delphine replied
Thank you for your feedback Sarah! We are glad that you had an overall good time with us. However I´d like to clarify, that before taking you in, we had a phone call where I´ve explained you in details what you would do and what you would be in charge for. I´ve also explained you that you have guidance during the volunteering however you need to work in autonomy. The capacity of the hostel and the average number of guests coming for breakfast was, also, explain to you. Because of your previous job experience in Starbucks, you told me you could deal with having people waiting for their order, however you were not able to manage 3 person waiting without feeling overwhelmed. I felt like a little bit of honestly from your side was lacking. We also saw together the first week´s recipes and meal prep and then it is always the same. I´ve always asked you if you needed anything and if you felt comfortable. As in every business, we have to follow a budget in order to be viable. To the contrary, we really care about our guest, that is why we offer them a free breakfast. We also create a family environment for every staff member and volunteers and do gathering all together, as you can see from the other reviews. We are truly sorry that this experience didn´t reach your criteria and would definitely take it into consideration for the future.
We wish you many happy volunteering experiences. Best