Night Porter Help with Cleaning, Breakfast & Guest Support

Brasile

1

If you're looking for a place to have a good time, this is not the place for you. My experience was frustrating, despite the good reviews. The hostel is cheap, but it lacks basics like lockers, personal sockets, and proper bed separation. There's no breakfast or dinner, just €25 per day for 10 volunteers. We had a miss understanding and Fabrizio and Marco did not listened me being rude and disrespectful, giving me last than 24h hours to leave without support, even though I was sick and alone in a foreign country. Maybe I was just not lucky enough, but I really hope you could choose better.

11 mesi fa

Hostel ha risposto

Hello Victoria! I really didn't expect your review. Because I would not have liked to answer you, as it would not be good for your next experiences. But here we go...
You forgot to mention that we decided to end your volunteering on your own merit. Since your second shift you arrived 1 hour late, drunk, and accompanied by a person from outside the hostel in an expensive way.
Nobody left you in the street, you were even here 5 days after we had decided to end the volunteering.

Italia

5

Excelente experiencia. Me encanto compartir con el resto de los voluntarios la experiencia, me llevo muchos amigos para siempre. Mencion especial para Fabrizio, kat, Marco y Lorenzo. Agradezco haberme dado la oportunidad. Hermosa ciudad, y ubicacion perfecta.

12 mesi fa

Spagna

5

I have no words to describe what this hostel meant to me. Amazing people, the best location and an experience that you will never forget. Sometimes working long hours, but the tasks are easy and definitely worth it for all the fun you will have and the things you get back. I cannot wait to go back and see all of them again!

circa 1 anno fa

Hostel ha risposto

Thank you Ainhoa! It was amazing to meet you and gain a friendship! Here we wait for you!

Brasile

5

Localização excelente, hostel amplo, confortável, quarto confortável, café da manhã excelente e temos 25€ por dia para comprar comida para todos. MAS! Trabalhava 8 horas, na recepção, à noite, em dias consecutivos e sem nenhuma informação digna para realizar o trabalho. infelizmente ouvi grosseria de um dos gerentes. Terrível. Me senti num emprego formal, com gente desanimada e cansada. Presenciei falta de comunicação, acolhimento e comprometimento. Eu não recomendo esse voluntariado neste momento. Primeiro, precisam saber receber o voluntário e instruí-lo com dignidade e não sobrecarregá-lo.

circa 1 anno fa

Hostel ha risposto

Hello Iury! Sorry to read that review from you. We know it was not good, even your communication with the rest of your colleagues was not the best and you know it.
Maybe your idea of coming to Rome were different and did not coordinate with the responsibility of being in front of a breakfast or a reception.
Your cordiality with the guests was not the best, and your lack of respect with the staff coordinating the activities was not correct. If for you it was a minor thing, not even greeting on arrival with a simple good morning, for us it is not a minor thing!
Regarding working hours, we never exceed the maximum weekly working hours, as they do not exceed 28 hours. They were only exceeded by your colleagues last week, as you left your commitment to us from one day to the next, leaving your shifts to chance and putting your colleagues to cover your shifts.

Best regards!

Brasile

5

First of all, just to describe how good the hostel is to live, work and socialize, I preferred being there with the staff and having my daily routine, rather than with my family, and I love them very much. When I left the boarding school I was studying at, I thought I would never again feel that sense of living with interesting people who were genuinely nice to me. Remember these names: Fabrizio, Justino, Kat and Lorenzo, they'll be the best bosses and coworkers you'll ever have. the hostel, that's for sure not the only time I've been there.

circa 1 anno fa

Hostel ha risposto

Thank you lucas! It was amazing! See you next time.

Argentina

5

Fue increíble, me llevo unos momentos muy agradables, gracias a los chicos por hacernos parte de su familia. Lo recomiendo 100%

circa 1 anno fa

Hostel ha risposto

Gracias Cami! Fue genial tenerte! sabes que has ganado varios amigos y una familia de este lado!

Colombia

5

Muy agradable, estoy muy agradecido con todos por la experiencia tan enriquecedora y agradable, me alegra poder haber estadó ahí y espero volver pronto.

circa 1 anno fa

Brasile

5

Foi uma experiencia incrível e eu tenho o hostel como família, espero voltar em breve.

circa 1 anno fa

Brasile

5

Foi uma experiência diferente, porém muito boa! Poder estar em um dos melhores bairros de Roma, só a 30min de uma das maravilhas do mundo e de vários monumentos incríveis, foi de tirar o fôlego! O turno da noite é um pouco cansativo, mas nada que tenha sido diferente do que foi passado em relação a vaga. As horas não são distribuídas igualmente todos os dias, porém não vi problema nisso, não excedem as 32h combinas, então foi tranquilo. Fiz ótimas amizades que vou levar para vida! Pude conhecer outras cidades em meus dias livres também, o que foi ótimo. Super recomendo🫶🏻

più di 1 anno fa

Brasile

4

My experience was very good!! I really felt happy to have lived this experience, the hostel is well located in the heart of Rome. The entire hostel's own team and volunteers are wonderful people! As for the work itself, it's very quiet, without many difficulties!!

circa 1 anno fa

Hostel ha risposto

Thank you for sharing your experience with us! It was great! Whenever you want, this is your home.

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