Painter/Decorator/Basic Maintenance

Brasile

4

I spent two months volunteering at the hostel made a family there. I worked in the bar, at breakfast and in housekeeping as if I were part of the staff, they treated me as such and made demands of me as such. But I made incredible memories there and met wonderful people I worked 3 to 4 days a week, so I had plenty of time to explore the amazing city of Edinburgh, go out and enjoy my new friends. They also understood when I said I had another job and adapted my schedule. It was a good opportunity to work in a bar and gain experience for future jobs. Thank you the hostel team! I'll be back :)

più di 2 anni fa

Polonia

1

I felt that the management really didn't know what they are doing with the volunteers. From the first minute I arrived,I felt that there was disorganization and lack of order regarding volunteer attitudes.I felt that the work at the bar was so much more than just "helping out at the bar", you were left alone to serve drinks to sometimes huge crowds without any real training. Once after asking manager for help he answered "I already told you this". I felt lack of respect and patience to teach and orient.You can get exactly the same "job" in any other bar and have it paid. I def don't recommend.

più di 2 anni fa

Ryan ha risposto

Dear Marta,

We are sorry to hear that you did not have a positive experience with our management. However, we take issue with the statement that we do not have a clear understanding of how to handle our volunteers.

While it is true that our volunteers are responsible for serving drinks to patrons, we do provide training and guidance for all staff and volunteers. We also have a full staff force of employed staff who are trained and work with our volunteers to ensure no one is caught short. We find that the best training comes on the job, so we do our best to ensure that all volunteers have the support they need when they first start.

Regarding your experience with the manager, we are sorry if you felt that he was not patient with you. However, we can assure you that our managers are trained to be respectful and supportive towards all of our volunteers. We would welcome the opportunity to discuss your experience further and perhaps work together to find a resolution.

As for not being paid, the concept of world packers supports volunteering for accommodation. If this idea does not suit you, I suggest you seek employment during your travels in the future.

Thank you for your feedback, and we hope that you will reconsider your opinion of our business.

Sincerely,
Hope
a&o edinburgh city

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