Enjoy Summer In Budapest & Give our Hostel a hand

Stati Uniti

3

15 days into my month volunteering at the hostel I broke my ankle and had to leave. When I texted the manager, Daniel, he replied “oh daamn”. He did not respond for nearly a week in regards to me leaving the volunteer apartment. The management doesn't care for the staff as people, we are just labor. I was also over-scheduled when I stated I didn't want the hours. I went to this hostel being told by Kumar that I would give walking tours, but I was only ever housekeeping and bartending. The other volunteers made this trip for me. I loved being in Budapest and overall had a great time.

più di 2 anni fa

Avenue ha risposto

Hi Ella,

We are happy that you have enjoyed your time here, it is very important for us as well and aslo a goal of ours to have a very good community of volunteers here in our hostel.

We are sorry about what happened to you.

Unfortunately as soon as you have messaged me I had to find a quick replacement for your shift this was one of the reasons that i have disappeared.

As we were talking about this after THREE days i was on a holiday with limited access to the internet, probably you have already written this review, since you were very cooperative with our talking on chat about how are you doing and me saying sorry for not responding.

It is sad to see this response afterwards.

Also it is unfortunate that you couldn't join the walking tours, but at the moment as our agreement says so, we had to find solutions to substitute empty shifts in the schedule.

Kind regards,
Daniel

Spagna

3

I was really divided when it came to this review because I got very lucky with my shifts and I ended up working in the reception, the bar and as a party animator but that wasn't the case of the rest of the volunteers and they had worse jobs. The treatment was also different and they just didn't have any empathy. Maybe this review is not what the hostel was expecting from me because my experience really has been great, I loved my shifts and the city but I can't ignore everything that they've done to the other volunteers because any of those things could happen to new volunteers as well.

più di 2 anni fa

Avenue ha risposto

Dear Pilar,

Thank you for your time here, it was really  nice to have you as a volunteer!

I would like to respond to some of the things you are mentioning.
We are giving the shifts regarding each member's skills, which includes preciseness, language skills and overall experience in that exact position. You have received the bar and hosting positions because we were really satisfied with your language skills and you were a very fast learner as I pointed out previously in my review as well, so in short it is not been decided by luck or randomness, it is being decided by several other aspects and skills.

We are treating not less than any of the volunteers then any of the other employees, we are a fast growing business with a lot of guests, we have to perform to the expectations of our company and industry standards. We are clearly stating during the interviews and in our introduction, that all the volunteers have to work on the same quality as any of the other employees in our company. We are actually talking about those volunteers who are actually staying for 3-6 even 9 months of periods, even more we just had a volunteer who almost reached the 1 year period here in our hostel, they are hard working people who are getting their extra bonuses for the extra hours they are working. We had several volunteers who had terminated their stays with us, but then later they decided to come back because of the community and the overall experience they had here

I am not sure what you mean by that this could happen to any of the new arrivals.
The new arrivals are facing fun and serious experiences for their volunteering career.Not many of the places can guarantee the level of professionalism and possibilities that you can try yourself in. Any of the volunteers here who have finished their period in our hostel can surely thell that they are hard working and they are up to all the challenges that the tourism industry could offer. We have a really nice community here, in the past few months our biggest problem was that they were having so many and good parties that it affected their arrival in time to their shifts.

I am hoping you can understand our point of view!

Kind regards,
Daniel

Candidarsi Ora