Come help us as a hostel assistant while you visit Denmark! :)

Estados Unidos

5

The hostel was such an incredible experience! First off, it's so nice having 4 days off being able to explore the city. The life work balance is extremely favorable at the hostel. But I think what made this hostel even more special was the amazing staff! Amalia was so kind, helpful, and supportive; however I had a chance to work closer with Julia, Merdreke, Karin, and Margarita during my time here and they all truly made the experience that much better for me! They all made me feel so comfortable, they were encouraging, extremely helpful, kind, and inclusive. Highly recommend!

hace 1 año

Antonella respondido

Stephanie, thank you so much for your kind words and glowing review of A&O Hostel Copenhagen! We're thrilled to hear that you had such an incredible experience with us.

Amalia, Julia, Mudrike, Karin, and Margarida are all truly exceptional team members who embody our commitment to providing a welcoming and supportive environment for our guests. They will be delighted to hear that they made your stay memorable with their kindness, helpfulness, and positivity.

We agree with you wholeheartedly—Stephanie is indeed the best! Her kindness, sweetness, and dedication to going above and beyond for our guests and team make her an invaluable part of our hostel family.

We can't wait to welcome you back to A&O Hostel Copenhagen for another fantastic stay. Until then, safe travels and warmest regards from all of us here!

Ecuador

5

I definitely recommend the experience, they have good facilities, a good atmosphere, you can share with several volunteers who are there at the same time and the best thing is to be able to enjoy a city with a lot to offer! Despite being new to receiving volunteers, the schedules were respected, the activities are not complicated, most of the staff were friendly and Amalia tries to support you with whatever you need! Thank you for the opportunity! ❤️

hace 1 año

Austria

4

It was really nice but the room was dirty and the housekeeping didn't clean the room.

hace 9 meses

Alemania

4

The hostel was great overall. Nice and welcoming people and pretty good rooms. For those who need to study or work, there are a lot of tables with outlets and really fast internet. Unfortunately there is no nice seating area with sofas and the vibe is definitely more like a hotel. The food was good, nice variety. The work was pretty exhausting but manageable since it was only required 3 times a week. It did involve a lot of standing and walking but if you don't mind that, that's fine :) The location is really good and there are a lot of nice things very close. Thank you!

hace 9 meses

Canadá

3

I had an amazing time in Copenhagen: the volunteers and staff were kind. The hostel is modern and clean. I've done 5 hostel volunteer placements and loved them all, but the hostel felt more like a job than a volunteer experience. The work was tiring, and while we were allowed breaks, some managers seemed annoyed when we took them. The free breakfast and occasional dinner were great, but restrictions like not drinking water in front of guests were off-putting. One volunteer quit after 4 days because of the demands. I think having more working days with less hours each day would be a better experience.

hace 10 meses

España

2

The day before starting my job, I broke my ankle but i offered to work at the bar. I really enjoyed working and talking with the people, the hostel in incredible and so nice (obviously, when it was empty I looked to the phone). At the end, Amalia called me telling me to leave, claiming I was lazy and not doing anything, despite having worked all morning. She didn't even give me the chance to improve. I felt they expected me to know everything as a new hire. I was sad to leave, as I got along well with other volunteers and liked the job. I hope this doesn't happen to anyone else again.

hace 12 meses

Antonella respondido

We are saddened by the review and would like to clarify the situation.

We always strive to provide a supportive and positive environment for all of our team members.
Regarding the claims made, we never insult or demean our staff or volunteers, and we aim to resolve any issues through open communication.

Unfortunately, Patri did not respect the guidelines or contribute effectively to the team despite being given multiple opportunities to do so.

Patri never informed us of any broken ankle and appeared fully capable of working, aside from mentioning a mild discomfort. Despite this, we encouraged her to rest, but she chose to ignore this advice saying she was fine to work for her second shift whilst not helping her colleague and spent considerable time on her phone during work hours

We understand that not every situation works out, but it is essential to work together respectfully in a team environment, which was not possible here.

We want to emphasize that we treat all our staff and volunteers with fairness and understanding. While we appreciate your feedback, it's important to remember there are always two sides to every story. We wish you the best moving forward and hope you find an experience that better suits your expectations.

Estados Unidos

4

Overall it was a good first experience, you live in the same room as all the other volunteers so you definitely get to know them well. We had some communication mishaps at first where I messaged Amalia about schedule changes but it didn't get through to the system. The work is not hard, either kitchen or bar (when they say reception they mean bar), but there's also no training time built in so you have to rely on other staff to teach you, which is tough if it's a busy time. But it was lovely meeting and working with all the staff (shoutout to Karin, Nais, Isabella), and ofc exploring the city

hace 12 meses

Antonella respondido

Hi Helen,

Thank you for your feedback! We’re glad to hear you enjoyed your first volunteering experience and had the chance to connect with the other volunteers and staff.

We appreciate your comments on communication and training. We’ll work on improving these aspects to make future experiences smoother. It’s great to know you had a lovely time exploring the city and working with the team.

Thank you for your contribution and best of luck with your future travels!

Australia

4

Thanks for having me :)) the hostel food situation was amazing! You get free breakfast buffet and if there's a group that's booked dinner, there is a lot of leftovers for staff which was nice. Tasks include mainly dishes and cleaning. Amália is very accomodating to your needs and helped me adjust after a bit of a rocky start but I ended up really enjoying my experience! Most staff members are really kind and easy to work with. The room is really nice and modern - 2 bathrooms. The other volunteers were amazing and I'm thankful to have met them!

hace 1 año

Antonella respondido

Hi Kylah!!!

Thank you for your feedback! We’re glad you enjoyed the food, facilities, and the team. It’s great to hear that my support made a difference and that you had a positive experience overall.

We appreciate your kind words and wish you all the best in your future travels!

España

4

It has been a very good experience. Amalia has been very understanding with me during my stay, the work is very well divided in the days because it allows you to have 4 days off a week and you can adapt them if necessary. The hostel team are young people and although they rotate a lot because they have a very large staff, everyone I have met is very friendly and willing to help you. The volunteers' room with two toilets and a fridge is very comfortable for us. The relationship with the other volunteers has been incredible. I had a very good first experience.

hace 1 año

Antonella respondido

Thank you so much for your kind words! It was a pleasure having you here, and I'm glad you had such a positive experience. I'm happy to hear that you enjoyed the flexible schedule and got along well with the team and other volunteers.

You were a fantastic addition to our hostel, and we hope to see you again in the future!

Colombia

4

Staying here was a really nice experience, even though the shifts are 8 hours long, it's only 3 days a week so it's perfect to explore the city the rest of the days. The group of the volunteers it's pretty cool too , of course they are rotating every couple weeks it's amazing the amount of people I met. Amalia, one of the managers and most of the staff members were very nice towards the volunteers. It's a new program at the hostel I'm sure they'll keep improving. Definitely recommend to stay here.

hace 1 año

Antonella respondido

Thank you for sharing your feedback! I'm glad to hear that you enjoyed your experience and found the schedule perfect for exploring the city. It's wonderful to know you had a great time meeting new people and felt welcomed by our team.

We're always looking to improve our volunteer program, and your insights are invaluable. We appreciate your recommendation and hope to see you again in the future!

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