Enjoy Summer In Budapest & Give our Hostel a hand

Brasil

4

The location is really good, very easy to explore the city. The free breakfast and dinner were also a great perk and helped me save money! However, the shifts were pretty intense and I noticed that male volunteers were treated differently than female volunteers, which was disappointing. If you're looking for a centrally located place with good perks and can overlook some of these issues, it might still be worth a try.

hace 7 meses

Brasil

5

The hostel was definitely a great experience for me. The Hostel is amazing. We have a good structure. The volunteers got a good apartment for them and the team provide everything we need. We got a proper breakfast and dinner. The working is rush and need to be done. It's a bit tiring, but not too hard. I think the only thing you can have in mind is to be open to learn and be patient with the Hungarian people. But I didn't get any problem with anyone. I also had a lot fun with everybody, both team and guests. I definitely recommend it.

hace más de 1 año

Avenue respondido

Thank you, Gustavo for your fair review and kind of advices.
We are happy for the time working together with you.
We are trying our best to improve the cooperation with volunteers. So, I am pretty sure, next time you visit us as a guest, tourist or friend you will be nicely surprised.)
Good Luck and best wishes!

Oleh Podolyan
Front Office Manager
Avenue Hostel

Argentina

5

Our volunteering experience at the hostel was fantastic. We felt at ease working alongside the friendly staff and found the tasks enjoyable. Our stay was truly enriching, providing valuable insights and learning opportunities. the hostel exceeded our expectations, and we appreciate their commitment to fulfilling all agreements. A heartfelt thank you to Oleh for his attentive and understanding nature. We look forward to returning at another time.

hace más de 1 año

Argentina

5

Our stay at the hostel was our first volunteer and we had a great time. We felt comfortable with the rest of the staff and with the tasks we had to perform. We had a great stay at the Hostel. It was a worthwhile experience and we got a lot of learning. Great place. I know he complied with everything agreed. We just have to thank the hostel for the beautiful experience. Thank you Oleh for being a person who listens and understands. We would come back another time.

hace más de 1 año

España

5

Had a great month at this hostel! The tasks are fairly easy to learn and most people from the local staff are friendly and welcoming despite the language barrier. There were lots of things that needed improvement when it came to the volunteers management and the hostel itself but the people in charge seemed to be working hard in regard to this. Lots of parties and social events made my stay really fun! Budapest is a great city for clubbing and techno. Def would recommend.

hace más de 1 año

Avenue respondido

Thank you, Diego, for your nice review about our hostel.
We enjoyed the time of cooperation with you. Appreciate your responsibility, profesiional attitude to the tasks.
Good Luck and best wishes!

Oleh Podolyan
Front Office Manager
Avenue Hostel

Brasil

4

I met lovely people there and i will never forget it. In the beginning i had some troubles with the hostel about communication and hours. But everything went fine eventually. I see that they are improving one day at one time so its really good we had meetings and discussion about what could be changed, its kinda a party hostel so i had a lot of fun. I think every experience is unique, they respect me and my hours and i had no problem, but others had some problems. I liked the hostel and i had the opportunity to know Budapeste and beautiful people around.

hace casi 2 años

Avenue respondido

Dear Iago,

Thank you for your review, we are really happy that you had a good time here, we were also very satisfied with your work!

It is really nice to have a feedback about that our improvements are already visible!

Kind regards,
Avenue Management

Holanda

2

We had a great time with the other volunteers, fun working place and nice colleagues, good work, paid overworking. However, the management was the worse we have ever experienced. They do not communicate .The volunteers were the ones helping us and explaining everything. Their workingschedule is terrible; they put you in last minute, too much hours and expect you to be available 24/7. And if you speak up for yourself: “I won't go into discussion, see you at the shift!” They have very little respect, unprofessional. Once they woke us all up 6.30 outside working hours to help, couldn't disobey.

hace casi 2 años

Avenue respondido

Dear Eliette,

We're thrilled to hear you had a great time with your fellow volunteers and enjoyed the positive working atmosphere at our hostel. We deeply apologize for the issues with management and the working schedule.

I'm pleased to share that we've already begun implementing measures based on feedback from current volunteers, and we're gratified to note that they're already appreciating these changes. Effective communication and professionalism are paramount to us, and we're committed to creating a more positive and respectful working environment for all our volunteers.

We've revised the working schedule to ensure a better work-life balance, with a focus on providing ample notice for shifts. We've also made sure that early morning calls for assistance outside regular hours are minimized and handled with more consideration.

Your feedback is valuable, and it's driving these positive changes. We genuinely hope you'll consider staying with us again in the future to experience these improvements firsthand. Feel free to reach out with any further suggestions or concerns. Your well-being is important to us, and we're here to ensure you have a fulfilling experience with us, just as our current volunteers are enjoying the positive changes we've implemented.

Kind regards,
Avenue Management

Estados Unidos

3

15 days into my month volunteering at the hostel I broke my ankle and had to leave. When I texted the manager, Daniel, he replied “oh daamn”. He did not respond for nearly a week in regards to me leaving the volunteer apartment. The management doesn't care for the staff as people, we are just labor. I was also over-scheduled when I stated I didn't want the hours. I went to this hostel being told by Kumar that I would give walking tours, but I was only ever housekeeping and bartending. The other volunteers made this trip for me. I loved being in Budapest and overall had a great time.

hace casi 2 años

Avenue respondido

Hi Ella,

We are happy that you have enjoyed your time here, it is very important for us as well and aslo a goal of ours to have a very good community of volunteers here in our hostel.

We are sorry about what happened to you.

Unfortunately as soon as you have messaged me I had to find a quick replacement for your shift this was one of the reasons that i have disappeared.

As we were talking about this after THREE days i was on a holiday with limited access to the internet, probably you have already written this review, since you were very cooperative with our talking on chat about how are you doing and me saying sorry for not responding.

It is sad to see this response afterwards.

Also it is unfortunate that you couldn't join the walking tours, but at the moment as our agreement says so, we had to find solutions to substitute empty shifts in the schedule.

Kind regards,
Daniel

España

3

I was really divided when it came to this review because I got very lucky with my shifts and I ended up working in the reception, the bar and as a party animator but that wasn't the case of the rest of the volunteers and they had worse jobs. The treatment was also different and they just didn't have any empathy. Maybe this review is not what the hostel was expecting from me because my experience really has been great, I loved my shifts and the city but I can't ignore everything that they've done to the other volunteers because any of those things could happen to new volunteers as well.

hace casi 2 años

Avenue respondido

Dear Pilar,

Thank you for your time here, it was really  nice to have you as a volunteer!

I would like to respond to some of the things you are mentioning.
We are giving the shifts regarding each member's skills, which includes preciseness, language skills and overall experience in that exact position. You have received the bar and hosting positions because we were really satisfied with your language skills and you were a very fast learner as I pointed out previously in my review as well, so in short it is not been decided by luck or randomness, it is being decided by several other aspects and skills.

We are treating not less than any of the volunteers then any of the other employees, we are a fast growing business with a lot of guests, we have to perform to the expectations of our company and industry standards. We are clearly stating during the interviews and in our introduction, that all the volunteers have to work on the same quality as any of the other employees in our company. We are actually talking about those volunteers who are actually staying for 3-6 even 9 months of periods, even more we just had a volunteer who almost reached the 1 year period here in our hostel, they are hard working people who are getting their extra bonuses for the extra hours they are working. We had several volunteers who had terminated their stays with us, but then later they decided to come back because of the community and the overall experience they had here

I am not sure what you mean by that this could happen to any of the new arrivals.
The new arrivals are facing fun and serious experiences for their volunteering career.Not many of the places can guarantee the level of professionalism and possibilities that you can try yourself in. Any of the volunteers here who have finished their period in our hostel can surely thell that they are hard working and they are up to all the challenges that the tourism industry could offer. We have a really nice community here, in the past few months our biggest problem was that they were having so many and good parties that it affected their arrival in time to their shifts.

I am hoping you can understand our point of view!

Kind regards,
Daniel

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