Bradley respondeu
We appreciate your review and the feedback provided.
Regarding Catarina's early departure, regrettably, we encountered some disagreements, and her attitude raised concerns during her tenure.
In the unfortunate incident with the injured staff member, it's important to note that the injury resulted from self-harm, which was connected to underlying mental health issues and medication use. This information wasn't initially disclosed to us, and the situation was unrelated to our management or the conduct of our other staff members.
Concerning our business structure, we value your input. Hostels often operate on a volunteer-based model, although it might not be widely recognized outside the industry. We've been successfully hosting staff for over 8 years, and many individuals have returned season after season, contributing to the positive atmosphere.
Our hostel is situated in the heart of a historic Roman town, and our buildings hold significant regional importance. While they exude charm and character, they also pose unique challenges.
We offer staff accommodations within the hostel, but for those seeking a more contemporary setting, we provide a modern villa with over 140m² of living space.