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Reino Unido

3

I came to the hostel after falling in love with it as a guest. The Hostel is cosy with activities to keep you busy. The full time staff such as the cooks, cleaning ladies and the manager Alma were absolutely lovely. However I a bed bug problem the whole 3 weeks I was there which has very much left so scars from the bites. The fumigated each time I raised the issue but unfortunately it could not be solved. The owner Anthony cares more about the hostel than the guest and the staff which was definitely off putting especially in where issues arose. Overall ok, met wonderful friends whilst there

mais de 1 ano atrás

Antony respondeu

Hola Marie!
I am very happy you loved the hostel and our manager and your time with us!
I am sorry about the bugs. We have been working hard to make sure we don't have problems like this happen again. On a personal note I am confused by the animosity directed at me. I guess we talked maybe one time during your stay and it seemed like a normal conversation... I do believe a hostel must be more then its owner and my part of it should not affect our guests, workers and/or volunteers so I try to stay out of day to day issues... Saludos
Antony.

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