Felipe ha risposto

I don't think Luis was ready for a Hostel, an environment where you need to share everything with all kind of people.
No one should be shocked 'cause others sell food or towells at the beach. Thats life, some need that and some don't.
He also had problems with some (not only 1) other WPs.
Its true that when he got here we had just caught 2 guests stealing another guest and we turned them to the police.
We believe he should understand owners are not 100% of the time available, but we do our best!
He should have mentioned that after the problem was solved we went to talk to him as we do to all WPs.
Not only that, our reception staff welcomed him as soon as he got here, checked him in and guided him to his room.
Some days later he reported a charger, a sunglass case and an after shave were missing, but he was not sure if someone stole it.
He "thought" it was a guest, but he had no proof, he only said theis one guy had an "weird" look. ???
No other WP or guest reported any other missing item those days.
He also mentioned his lock wasnt closing his drawyer properly and we gave him a new one and moved him to a different room to avoid future missing items.
He was frustrated and decided to leave on the next day.
A few days after he left, other WPs mentioned he had found some of his stuff...
PS: It's important to mention that all rooms have electronic lock at door and guests and WPs are responsible for locking their stuff in their drawiers.
For privacy we don't have cameras inside rooms.