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Brasil

5

My experience was a delightful surprise. Bucharest exceeded my expectations. The volunteer accommodation is new. Adrian, our host, is friendly and taught me a lot about reception. He introduced us to the city's best bars and restaurants, including the Therme of Bucharest. His hostel management and flexible shifts allowed me to explore Transylvania, Moldova, Transnistria, Bulgaria, and Greece, during my time here. Meeting people from around the world, practicing languages - Portuguese, English, Spanish, Italian, and German - made it an amazing experience. Grateful for it all!

hace más de 1 año

Brasil

5

My experience at the hostel was wonderful. Adrian is a great host and always asks if we need anything. As a bonus, whenever he goes out, he invites us to bars or to eat at places in Bucharest. Instead of providing three meals a day, Adrian gives us a weekly allowance that is more than enough for the week. The shifts and schedules are also respected here. The hostel has some organizational issues as it was opened in November, but I know that Adrian is working to improve this for future volunteers. So, I highly recommend this volunteering opportunity, and I will miss the staff and Adrian

hace más de 1 año

Brasil

5

My experience was very good from beginning to end. The shifts, help with food, days off, tasks, everything as described in the vacancy. Our accommodation is very new, with plenty of space and if you are a freelancer, you can also manage it (if you are well organized). Adrian took us to several cool places, he also left space to comment on improvements and ideas, he helped me when I needed to go to the doctor and do some tests. I can only say thank you very much to Adrian and also Ema, Cris, Florian - who always helped me when I needed it. I hope see you soon! :)

hace más de 1 año

Argentina

5

I recommend 100% this volunteering, my stay in Bucharest couldn't be better without this experience. Everything that you have to do is reception tasks (check-in, check-out, booking management, responsibility for what happens in the hostel, take payments of guests and help them), maybe the first days can be a little bit stressful but you learn quickly. Adrian is incredible host, sometimes he invites you to his house and party, I was during Christmas and New Year and he did a dinner for all the volunteers, and now I could stay longer than expected in this great city 🤍

hace más de 1 año

Portugal

4

I had a great experience! The work was easy and intuitive, the atmosphere was very welcoming, and the volunteer dorm was cozy and comfortable. Adrian was super flexible with the schedules and would help us with anything we needed through whatsapp. However, I think there should be someone on-site to manage and handle daily issues in a easier way when they come up. Also, communicating with Adrian before arriving was difficult and we almost got stranded at 1 am because we had no information about how to get in. Despite multiple attempts to confirm any details, no one knew we were coming.

hace 8 meses

Portugal

4

My overall experience at the hostel was great! The work is quite easy, especially if you have experience, the money you get is more than enough and our room was really nice. Adrian is always available to assist via WhatsApp, however, I only saw him once so I think it would be a good idea to have someone on-site, perhaps a long-term volunteer, to help with day-to-day issues. Btw if you're arriving after midnight, make sure you have the access codes to get in. Even though we had informed about our late arrival, nobody knew we were arriving luckily someone heard us knocking on the door

hace 8 meses

Estados Unidos

4

Working at the hostel was truly an experience! There is always something going on and people to meet. The work is pretty simple, Adrian pretty much leaves you to do it on your own so you are expected to be able to handle situations and make decisions on your own but if there is ever a problem, he is pretty quick to respond and help out. He is also very accommodating if you want specific days off or have any special requests! This is definitely a good opportunity to experience the culture in Romania and meet locals!

hace 10 meses

Estados Unidos

4

My experience okay! The description could have been clearer to set better expectations. Volunteers are split between two hostels, the hostel and First, and you work at both. The vibe at First hostel was less social and lacking in energy which didn't fit what I was looking for. the hostel had a better vibe with more chances to interact with guests. Adrian, the host, was flexible with schedules and enjoyed taking the volunteers on nights out! The experience had its ups and downs. If your considering volunteering here consider what environment your looking for. Let me know if you have any questions!

hace 1 año

Adrian respondido

Hey Audrey,
I am very intrigued to read your review because you could have told me that you would prefer to work at Nest, and I would've made it happen. Most of the volunteers actually prefer a schedule that mixes shifts from both hostels, because as you mentioned they have different vibes, and it's nice to have busy but quiet shifts also in the same week. Balance is the keyword here.
You also mentioned that you would like to stay in the volunteer room at Nest, I found you a bed there, but you never moved to Nest, so I never imagined that you would prefer it there.
I would suggest you to better communicate in the future what you want or need because just as I went above and beyond to adapt to your other needs and requirements, I would have done the same here.
Safe travels!

Estados Unidos

1

We were very welcomed at first. But we quickly saw how much everything is falling apart. Volunteers training volunteers does not work. There were some very difficult situations, and Adrian did nothing to help. The hostel flooded, there were guests but no clean beds, the police even came and he did not help. Being payed to buy our own food was very inconsistent. There are many bad reviews on google because Adrian does not care that his business is not run well. He does want his volunteers to have fun but it was difficult to enjoy our time with everything that happened.

hace 1 año

Brasil

1

The hostel is nice and all areas are very brand new. The problem starts with the management. The owner of the hostel made it very clear we're EMPLOYEES not VOLUNTEERS, as he give us money every week so we can buy food, im ok with that but the problem starts when the psychology pressure starts everyday (even when ur having your day off) the host expose u on the whatsapp group and goes very rude trough private conversations. Its a daily pressure everyday. I also got punched in the eye by a guest that knew that password entrance (even tho she entered inside before and did it with a GUEST)

hace más de 1 año

Adrian respondido

Rapha, you did a lot of mistakes while you volunteered for us - mistakes that affected guests experience in the hostel or made the hostel lose money. There is a language barrier between us because we don't speak in our first language, because my first language is Romanian and your first language is Portuguese, and we communicate in English - so I might say things like - I'm expecting you to do your job - even if this is only a volunteer position.
I've never told you that you are an employee - why would I say that if you are a volunteer? No, I've asked you to do your job or I told you that I'm expecting you to do your job. It's a figure of speech. Next time when I'm in a similar situation I will say that I'm expecting you to do your volunteer duties because I don't want to be misunderstood.
But I was never agresive to you and your review is portraying me as if I was.
If you think being a volunteer means that you have no responsibility, I'm sorry, but I don't agree with that. It's ok when people make mistakes, all volunteers make mistakes in the beginning, and its ok, we're human, but when you are doing the same mistakes over and over again - I will be disappointed. I had to show you 4 times how to change a locker lock - and it's not rocket science - there are 3 simple steps to take, but for people doing it for the first time it might be confusing. This is why during the training period, and every time I was giving you feedback - I asked you to write it down if you have problems remembering things - rules of payment, locks, anything - write it down! But I don't think you ever did because you continued doing the same mistakes over and over again.
Your excuse every time was "I have some problems, I've been out of myself lately, it will not happen again". And it did happen again. Simple mistakes but with big consequences.
I even told you that you are probably the smartest volunteer I've ever had, so at one point I was so frustrated with your mistakes I even told you I didn't understand why you had so many problems adapting to the reception duties.
Also, a lot of my conversations with Rapha took place on the whatsapp volunteer group because when she had a problem during her shift she would ask it there - so I would answer it in the group. I didn't expose her, she wrote on the public group. And because every situation is different, I was using it as an example to what to do in a situation like that for the other volunteers reading. Going forward I will stop offering any type of feedback on the volunteers group because I do not want volunteers to feel exposed.
Also Rapha left before our arrangement on World Packers because she was hit by a female guest. Although I offered my support and empathy when it happened, I also told her that the situation could have been avoided if she acted differently. The guest came and asked her to pay the next day - to which Rapha refused because we don't accept that. For an hour after that the guest tried different methods to convince her. After an hour, both frustrated, Rapha showed the guest with a very "in your face" attitude that she pushes the panic button, to which the guest approached her and hit her.
So after that even if I will take all the necessary steps that a situation like this does not happen again, even if I will offer my support to Rapha, it's also my job to tell Rapha what she did wrong. And she never accepted that 1. She shouldn't have waited for an hour to ask for help - she should have pressed the panic button as soon as the guest started to insist. 2. Whenever you press the panic button you have to do it in a discrete way - because it can be perceived as a provocation. The security company will arrive in 3-4 minutes and the situation de-escalates automatically.
I can understand that this was a traumatic experience for her - and I'm here for everything that she needs. But I don't think it's fair that she started attacking me and put the blame on me.
She said that her glasses were broken when she was hit so I offered to pay for them. I didn't allow her to work at reception anymore because I thought it would be too traumatic for her and she agreed to stop her shifts. I also told her that she can stay in the hostel without volunteering for as long as she needs, but she decided to leave the next day.

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