Anja & Mia respondido

Silvana & Renzo stayed only 2 nights at the hostel. On the arrival in hostel they requested 2 days free in a row to go to festival. As we are in high season we couldn’t make it possible as it said on the housekeeping application we offer 1 free day per week. We found bed bugs in their room (which actually appeard in the room day after their arrival) and as we realized we started a procedure of getting rid bed bugs, washing all the linens, all the laundry from all the people in that room & vacume & spraying all the room and luggage. They hardly cooperated and didn’t want to give all their laundry to re-wash (for free) no matter we tried to explain it is important to properly react on 1st day so we don’t spread them around the hostel. In the evening they sent a messgge that they are leaving the hostel because of bed bugs problem. All the other wolrdpackers volunteers didn’t have any problem with staying as when the bed bugs appeared we immediately started to resolve the situation and there was no bed bugs any more on that day. But Renzo & Silvana obviously wanted to go to a festival, took the advantage of the situation and left the hostel in very short notice. Unfortunately sometimes bed bugs happen in the hostels but we have effective procedures to get rid of them immediately. To other hosts we WOULD NOT RECCOMMEND TO RELAY ON THEM and also to be careful that THEY COULD BRING BED BUGS with them as they didnt want to cooperate & give us to wash all their clothes and that you can’t count on them. Also we could just move them to another room they didn’t need to leave hostel immediately putting us in a position where we are two volunteers short.